Do you have questions about booking, payment or your passage? Here you will find answers to the most frequently asked questions. If you can't find a suitable answer to your question, we'll be happy to help.
Not finding the right answer? Then send us an e-mail and we will get back to you.
Deutschlandticket |
Das Deutschlandticket (49 €-Ticket) sowie das Seniorenticket-MV (29 €-Ticket) sind ein von der Bundesrepublik Deutschland und den Bundesländern gefördertes deutschlandweit gültiges Tarifangebot im Schienenpersonennahverkehr (SPNV) sowie im öffentlichen Personennahverkehr (ÖPNV). Auf Grund der Besonderheiten im Schiffsverkehr hier einige Informationen:
Nein, für die Linie Schaprode - Hiddensee muss auf Grund der begrenzten Kapazitäten an Bord immer ein Ticket erworben werden. Um die Mitnahme auf der von Ihnen gewünschten Abfahrt zu garantieren, räumen wir die Möglichkeit zur Online-Reservierung ein. Bitte wählen Sie dafür in der Onlinebuchung unter dem Punkt Passagiere "Res. D-Ticket Erw." bzw. "Res. D-Ticket 6-17 J." aus.
Es wird eine Reservierungsgebühr in Höhe von 2,00 € pro Person zzgl. Tageskurabgabe erhoben.
Der Besuch auf der Insel Hiddensee ist kurabgabepflichtig. Die Kurabgabe wird zusammen mit der Reservierung oder bei der Ticketausgabe vor Ort am Fahrkartenschalter entrichtet. Der Erwerb der Kurkarte am Fahrkartenschalter ersetzt nicht die Reservierung. Tickets sind in diesem Fall nur noch nach Verfügbarkeit erhältlich. Eine Reservierung wird daher dringend empfohlen!
Für die Nutzung der Warnow-Fähre ist keine vorherige Reservierung notwendig.
Bookings and cancellations |
Tickets are available in advance via online booking, at the ticket office and at various advance booking offices (e.g. tourist informations, spa administration offices, etc.).
Please note: Bookings via e-mail or telephone are only accepted for groups of 15 people or more.
If you want to cancel or rebook, please contact our customer service department by e-mail. Our staff will be happy to help with your request. Please let us know your booking number.
We require the new travel date as well as new departure times in the case of rebooking. Your request will be processed promptly within our business hours (Mon-Thu 08:00 to 16:00, Fri 08:00 to 13:00).
Legal information can be found in our General terms of Carriage.
Online tickets can be booked until immediately before departure. Tickets should be purchased at the ticket office at least 30 minutes before departure.
The following payment options are available:
At the ticket office in Stralsund or Schaprode: in cash, by EC or credit card
Online booking or FRS Travel App: by credit card and PayPal
Journeys from Wiek/ Dranske: on board in cash.
Additional people as well as dogs and bicycles cannot be added to the booking if payment has already been confirmed. Please rebook the corresponding items in a separate online booking.
Tickets booked online must be cancelled by email or telephone. Please note the cancellation conditions according to our GTC.
Please return tickets purchased at the ticket office at the same office.
Tickets purchased at advance booking offices (e.g. tourist informations, spa administration offices, etc.) must always be returned to the respective sales office.
If individual passages are cancelled due to unfavourable weather conditions, your ticket remains valid and you can switch to later departures.
There is no entitlement to a refund in this case. You are only entitled to a refund if the passage is completely cancelled.
You can find further information in our General Terms of Carriage (GTC).
You can buy your tickets directly at our ticket counters in Stralsund (opens approx. 1 hour before departure), Schaprode or on the island of Hiddensee. Please purchase your ticket at least 30 minutes before departure.
Here you will find an overview of the opening hours of our ticket offices on the mainland and on the islands of Rügen and Hiddensee.
You can find our prices under the menu item "Prices".
Further information can be found in our General Tariff Conditions (GTC).
You can enquire about group prices by email or telephone.
Pushchairs are carried free of charge provided they are used exclusively to transport children under four (4) years of age. Children's bicycle trailers are considered to be pushchairs.
If you use the pushchair/child's bicycle trailer for other purposes, e.g. to transport luggage, you must purchase a handcart ticket.
Yes, the price of the bicycle must be paid regardless of the size of the bicycle.
Excepted from this are running bikes for children, these are carried free of charge.
Yes, but your dog or pet requires a ticket, even if it is transported in a special carrier bag.
Information on assistance dogs can be found here.
Please note: When boarding, make sure that your dog enters the ship via the side of the gangway equipped with carpeting.
For more information, please read our General Terms of Carriage (GTC).
Yes, the regular bicycle price applies to electric bicycles (e-bikes).
E-scooters may only be used with a special use permit. This must be shown to our staff when purchasing a ticket and, if necessary, when boarding.
The bicycle price applies.
Dear passengers and bicycle enthusiasts,
due to the ever increasing number of bicycles on our passenger ships, please note the following things so that nothing stands in the way of your trip.
Are you the holder of a disabled person's pass including a valid token (issued by Geman authorities)? You can find information on free transport here.
Children between the ages of 4 and 14 are entitled to the reduced children's price. Children over the age of 15 must pay the full adult price. Children under 4 years of age are carried free of charge.
Further reductions or discounts, e.g. for pensioners or pupils/students are not offered.
Luggage transport, hand carts and bulky goods |
You will find information on the transport of luggage and bulky goods here.
Please note: If you are travelling with a hand cart or bulky goods, only use the departures of our motor ferry "Vitte", from Schaprode or Vitte (Hiddensee).
No, regular travel and hand luggage (e.g. suitcases and bags, backpacks) is carried free of charge. Please stow your luggage so that escape routes remain clear and other guests are not disturbed.
Legal information can be found in our General Terms of Carriage (GTC).
Yes, please check under “Prices". Please make sure that your handcart does not exceed the following measurements 1.00m (W) - 1.20m (L) - 1.50m (H), otherwise you will have to pay for another handcart ticket or waybill.
Bulky goods are extremely "bulky" items of luggage, such as windsurfing equipment or surfboards. You will find the tariffs under the menu item "Price".
General Information |
You would like to give away a giftcard, forgot something on board or have feedback for us? Then this is the right place!
You can order giftcards via our contact form, check here. Please make sure to provide us with the following information:
The giftcards and invoice are sent via postal service. A postage and handling fee of € 4.00 will be charged for sending giftcards.
You can also purchase guftcards directly at the administration office in 18439 Stralsund, Fährstraße 16.
No, please redeem it for proper tickets at the ticket counter before departure (from Schaprode & Stralsund port) or directly with the crew.
If you have lost or forgotten something on board, please contact us by e-mail.
You can download timetables and brochures under the menu item "Timetable" (Port) or here as a PDF file.
If individual passages are cancelled due to unfavourable weather conditions, your ticket remains valid and you can switch to later departures.
There is no entitlement to a refund in this case. You are only entitled to a refund if the passage is completely cancelled.
You can find further information in our General Terms of Carriage (GTC).
Feedback |
Your feedback is important to us.
You liked something in particular or have suggestions for improvement? Please let us know by sending an e-mail.
I have questions concerning the Privacy Policy. |
Information on our Privacy Policy and the handling of personal data can be found at: www.reederei-hiddensee.de/datenschutz
Arrival and parking |
You can find information about your journey to the ship here. Whether you are travelling by car or train, here you will find the quickest and most convenient way to the ports of Schaprode, Stralsund, Wiek and Dranske.
Directly at the port.
Directly at the port or in the village.
Not finding the right answer? Then send us an e-mail and we will get back to you.